How can I contact customer services?
By e-mail: firstname.lastname@example.org
Click on 'Contact Us' right at the bottom of the page.
By phone: For questions regarding the tracking of an order or return: 0800 5870820.
We are available Monday through Friday from 8am to 8pm.
By mail: at the following address:
Customer Care Team
PO Box 10182
How can I monitor my order?
Your order will be despatched by UPS.
When your order and payment are validated, YSL Beauty sends an initial e-mail to confirm your order.
Then, once your order has been prepared and despatched, you will also receive an order despatch confirmation by e-mail. In this second e-mail, you will find a parcel number.
By clicking on the link to the UPS website in this e-mail, and entering the parcel number, you will be able to track your parcel.
Here is a list of the different delivery status:
- Parcel being prepared
- Parcel despatched - Delivery pending
- Parcel awaiting delivery - Addressee informed - Contact carrier
- Parcel awaiting delivery - Contact YSL Beauty customer services
- Parcel awaiting delivery - Contact carrier
- Parcel delivered
What types of delivery are offered?
RECEIVE FREE DELIVERY ON ALL ONLINE ORDERS FOR A LIMITED TIME.
Outside of this promotion a contribution to delivery costs of £5.00 is required. This does not apply when an amount is stipulated for a special promotional offer on delivery.
Your order will be processed by the logistics centre located in Nottingham, then dispatched by UPS. Only orders for which the invoice and delivery addresses are in the United Kingdom, except Channel Islands, can be processed. Your order will reach you within 3 - 5 working days, aside from severe weather conditions and exceptional circumstances. Some areas of the UK, such as remote parts of Northern Scotland may take longer. Orders cannot be delivered to the Channel Islands or to a P.O box delivery address.
If you wish to send a gift, choose the products and add them to your basket. When you are on the checkout page, you can select gift wrap. You can then send your order to another recipient. On the page "order summary and checkout", tick "new shipping address" and fill in the fields reserved for the desired delivery address.
Complimentary gift wrap is not available for our Gift Sets as they already come in luxury YSL packaging.
What methods of payment are offered?
YSL Beauty allows you to pay for your order using secure payment methods.
- online payment by credit/debit card: You can pay for your order using the following cards: Visa, MasterCard: Your card details are encrypted (3 D Secure method), Solo and Switch.
The information regarding the Payments made on www.yslbeauty.co.uk are never known or stored by YSL Beauty, they are transferred using a secure method to our payment partner, Cybersource Internet Payment banking group.
The time between the validation of your order on www.yslbeauty.co.uk and your account being debited is immediate for SOLO et SWITCH, and 7 days for payments by Visa or MasterCard.
For all additional information concerning payment, please contact YSL Beauty customer services by e-mail: email@example.com or by telephone 0800 5870820 (Monday through Friday from 8:00am until 8:00pm).
How do I use a promotional code?
If you have a YSL Beauty promotional code, you can let us know below the basket before confirming your order in the input field "Promotional Code".
Once the code is entered, the offer will be directly applied to the amount of your shopping bag.
You will see the title of your code in grey in the text box provided for that purpose.
What is the maximum quantity and amount that I can order?
The maximum amount of your order cannot exceed £ 500.00. Moreover, the number of identical articles is limited to 4 for the same order and over a one-month period.
Delivery and payment security oblige YSL Beauty to apply these limits.
What is the procedure for returns?
Parcels must be returned by post, with the returns note, to the following address:
PO Box 10182
You can return the products ordered on www.yslbeauty.co.uk within 7 working days beginning with the day after the day of receipt of your order, in accordance with The Electronic Commerce (EC Directive) Regulations 2002 which govern the formation of electronic contracts in the United Kingdom. If the product(s) received do not comply with your order or if the content of the parcel has been damaged, then such return product(s) in their original form and packaging, complete and accompanied by the returns note. With the exception of non-compliant Products, the cost of returning Product(s) shall be paid by the Purchaser.
It is impossible to exchange or obtain reimbursement for products ordered from this website at a store.
Why create an account?
To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, etc.
The creation of this account will also allow you to benefit fully from services offered by YSL Beauty: parcel tracking, creating a list of your own personal favourite products, viewing past orders, etc.
To receive any news from YSL Beauty, you must tick the box when registering saying that you wish to be contacted by email with future YSL Beauty product news and offers.
All your account information at YSL Beauty will only be used as part of your relationship with YSL Beauty.
This information can be changed by you at any time by managing your account online.
It can also be completely removed from our database upon request.
How do I unsubscribe from the newsletter?
You can unsubscribe from the YSL Beauty newsletter with a single click on the link at the bottom of page in the last newsletter you received.
You can also send an email to customer service by writing in the subject line the word "unsubscribe".
How do I find my username / password?
If you forget your password, go to the "Sign in" and click on "Forgotten password?"
Your password will be sent to your e-mail.
How can I be informed about Yves Saint Laurent Beauty news?
To receive the YSL Beauty newsletter , simply click on the link at the bottom of the Newsletter site. Then fill in the fields "Email" and click "OK" '.
You can also do so whilst creating your own account and check "yes" to the question "Would you like to sign up for our newsletter and be notified of our exclusive offers?".
Click "OK" so that your choice is registered.
By becoming a fan of our Facebook page, you can keep up with the latest news and enjoy special offers.
On the website, you can find all sorts of information about the brand, our products and exclusive offers.