If you have been in touch with us regarding a complaint and are not satisfied with our proposed resolution, you are entitled to pursue online dispute resolution (“ODR”).  You may do this using the electronic complaint form found at: http://ec.europa.eu/odr.

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By phone: For questions regarding the tracking of an order or return: 0800 5870820.

We are available Monday through Friday from 8am to 6pm.

By mail: at the following address:

Internet Returns
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Sherwood Business park
Notts NG15 0DF