Shipping & Returns 

What types of delivery are offered?



Receive free UK standard delivery with every order.

Whilst we will always endeavour to get your delivery to you within the nominated time period, please note there may be a delay over periods of high demand (e.g. Black Friday and Christmas). L’Oreal Group also bears no responsibility for delays caused by extenuating circumstances (i.e. adverse weather, force majeure)

Your order will be processed by the logistics centre located in Nottingham, then dispatched by DPD.

Your order will reach you within 3 - 5 working days, aside from severe weather conditions and exceptional circumstances. Some areas of the UK, such as remote parts of Northern Scotland may take longer.

Please note that for delivery to Northern Ireland, Scottish Highlands, Islands, Aberdeen and other rural areas an extra working day needs to be taken into account for the above delivery options. For these areas, delivery by the “next working day delivery” option will be on the third working day.

Shipping exclusions: Unfortunately we cannot ship orders to the Republic of Ireland, Channel Islands or Isle of Man. Orders for which a P.O box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses. If you wish to send a gift, choose the products and add them to your basket. When you are on the checkout page, you can select gift wrap. You can then send your order to another recipient.

On the page "order summary and checkout", tick "new shipping address" and fill in the fields reserved for the desired delivery address. Complimentary gift wrap is not available for our Gift Sets as they already come in luxury YSL packaging.



If you would like to return anything from, you may return your order within 28 days, for a refund. If you placed the order online, you must pay the cost of returning goods. The exception is if the products are non-compliant. To return orders placed online, you must email within 28 days of the receipt of your order and return the products to the address shown in the returns form that came with your order.

We respectfully request that you include the sales receipt and/or invoice with any return for our records, and to ensure that your refund is processed as quickly as possible.

If you buy YSL Beauty products from unauthorised retailers or other unauthorised sources, we regret that we cannot offer a refund or otherwise assist you with any problems that you may encounter. If you should need further information regarding the return of any YSL Beauty products, please do not hesitate to call us on 0800 5870820 and it would be our pleasure to assist you.