Shipping & Returns

Shipping and Returns

We hope you are happy with your purchase. If you have changed your mind, you may return your order within 28 days in accordance with YSL Beauty's Returns Policy, for a refund.

If you would like to return anything from, you may return your order within 28 days, provided the relevant products are unopened and in their original condition, for a refund of the actual price paid excluding delivery fees (if any applicable) via the original payment method used. Incomplete or late submissions will not be accepted.

How to return your online order

Step 1.

Download, print and complete our returns form. You will need to put this completed form into your returns package.

Step 2.

Visit the Royal Mail website to arrange a free return. When choosing retailer, please select - L'Oreal (UK) Ltd and Royal Mail will email you a returns label with QR code to present the QR code at your post office.

Step 3.

Show your QR code at the post office to get your returns label printed. Drop off your returns package.

Need to report defective, incorrect, or missing product?

Get in touch with our Customer care team by Contact Us form.Contact reason to choose – ‘Online Returns’


Whilst we will always endeavour to get your delivery to you within the nominated time period, please note there may be a delay over periods of high demand (e.g. Black Friday and Christmas). Please note that for engraved products, there is an extra lead time of up to 5 working days over Black Friday and Christmas due to higher volume and demand. The L’Oreal Group also bears no responsibility for delays caused by extenuating circumstances (i.e. adverse weather, force majeure).

Estimated Delivery Times

Standard Delivery: 3-5 working days*

Express Delivery: Next working day*†

Saturday Delivery: Saturday after you place your order**†

* If order is placed before 10am on a working day. If order is placed after 10am or on any non-working day, then estimated delivery will take an extra working day.

** If order is placed before 10am on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday *** Delivery costs will be displayed on the checkout page of the Website.
† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas, an extra working day needs to be taken into account for these delivery options. For these areas, delivery by the “Express Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 10am on Thursday (which must be a working day).

SHIPPING EXCLUSIONS: Unfortunately we can not ship orders to the Republic of Ireland, Channel Islands or Isle of Man.
Orders for which a P.O box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.


When you place an order with us we want to ensure our service continues with our courier, DPD. Using your unique tracking number provided in the confirmation, ensure your delivery suits you. Follow your parcel on
For added convenience and extra services download the DPD App. You can track your delivery to see exactly where the driver is on the in-app map. With push notifications through the app, DPD can notify you when your driver is 30 minutes away. If you’re not going to be in pick the best option for you: collect from pickup shop; deliver to a safe place; deliver to a neighbour or change the delivery day. If you return home and you delivery has been missed, the driver will attempt a second delivery at a later date.


Operationally we have a fast turnover for order processing and once an order has been placed, we are not able to amend or cancel the order. If you wish to cancel your order, you are able to refuse the order at the door when it is delivered. Once the parcel has been returned to us we can then begin the refund process. This does not affect your statutory rights. Please read our E-Commerce Terms & Conditions of Sale for further information.