Delivery and Returns
RECEIVE FREE STANDARD DELIVERY ON ALL ONLINE ORDERS.
We’re committed to delivering your order as soon as we can. However, during promotional periods, some deliveries may take longer than usual. (e.g. Black Friday and Christmas).
The L’Oreal Group also bears no responsibility for delays caused by extenuating circumstances (i.e. adverse weather, force majeure).
Your order will be processed by the logistics centre located in Nottingham, then dispatched by DPD. Only orders for which the invoice and delivery addresses are in the United Kingdom, except Channel Islands, can be processed. Your order will reach you within 3 - 5 working days, aside from severe weather conditions and exceptional circumstances. Some areas of the UK, such as remote parts of Northern Scotland may take longer. Orders cannot be delivered to the Channel Islands or to a P.O box delivery address.
| DELIVERY OPTION | ESTIMATED DELIVERY TIME | DELIVERY CHARGE |
|---|---|---|
| Standard Delivery | 3-5 working days | FREE |
| Next Day Delivery | Next working day*† | £6.95 |
| Saturday Delivery | Saturday after you place your order**† | £9.95 |
*If order is placed before 12pm on a working day. If order is placed after 12pm or on any non-working day then estimated delivery will be on the second working day.
**If order is placed before 12pm on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday.
† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas an extra working day needs to be taken into account of for these delivery options. For these areas, delivery by the “Next Day Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 12pm on Thursday (which must be a working day).
If you wish to send a gift, choose the products and add them to your basket. When you are on the checkout page, you can select gift wrap. You can then send your order to another recipient. On the page "order summary and checkout", tick "new shipping address" and fill in the fields reserved for the desired delivery address.
Complimentary gift wrap is not available for our Gift Sets as they already come in luxury YSL packaging.
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Once your order and payment have been validated, you will receive an initial order confirmation email from YSL Beauty to acknowledge your order. Once your order has been prepared and dispatched, you will receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a parcel number.
Delivery Partners
By clicking on the link to our delivery partner DPD in the order dispatch e-mail, you will be able to track your parcel. See the link here - DPD - Track Your Parcel. With DPD, if the delivery date does not suit you, you will then have the option to change this using the tracking link provided.For added convenience and extra services, you can download the DPD App. You can track your delivery to see exactly where the driver is on the in-app map. With push notifications through the app, DPD can notify you when your driver is 30 minutes away. If you’re not going to be in, you can pick the best alternative option for you: collect from a pickup shop; deliver to a safe place; deliver to a neighbour or change the delivery day. If you return home and your delivery has been missed, the driver will attempt a second delivery at a later date.
Unfortunately we cannot ship orders to the Republic of Ireland, Channel Islands or Isle of Man. Orders for which a p.o box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.
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Your order will be despatched by DPD.
When your order and payment are validated, YSL Beauty sends an initial e-mail to confirm your order. Then, once your order has been prepared and despatched, you will also receive an order despatch confirmation by e-mail. In this second e-mail, you will find a parcel number. By clicking on the link to the DPD website in this e-mail, and entering the parcel number, you will be able to track your parcel.
Here is a list of the different delivery status:
- Parcel being prepared
- Parcel despatched - Delivery pending
- Parcel awaiting delivery - Addressee informed - Contact carrier
- Parcel awaiting delivery - Contact YSL Beauty customer services
- Parcel awaiting delivery - Contact carrier
- Parcel delivered
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Download, print and complete our returns form. You will need to put this completed form into your returns package.
Step 2.Visit the Royal Mail website to arrange a free return.
When choosing retailer, please select - L'Oreal (UK) Ltd and Royal Mail will email you a returns label with QR code to present the QR code at your post office.
Show your QR code at the post office to get your returns label printed. Drop off your returns package
We hope you are happy with your purchase. If you have changed your mind, you may return your order within 28 days in accordance with YSL Beauty's Returns Policy, for a refund.
During Promotional & Festive period, some returns may take longer to come back to us. Please be assured we will do our best to issue the refund within our usual timelines. Orders purchased between 26th November - 31st December have extended return timeline until 31st January. For eligibility and full returns policy read our T&C's
Get in touch with our Customer care team via the Contact Us Form.Contact reason to choose – ‘Online Returns’.
If you are reporting damaged or defective item, please attach photographic evidence of the product affected when submitting the form.
