Placing an Order
HOW DO I USE KLARNA?
YSL Beauty offers Klarna as a payment option at checkout. If you have any questions about your Klarna account, payments or experience, please contact Klarna Customer Service. They are best placed to handle your request. Our Customer Care teams do not have access to your Klarna account and can only provide limited support on this payment method.
1. What is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. They offer buy now, pay later options which Kiehl’s offer as a payment checkout method, including 3 split payments. We encourage you to spend responsibly and within your means. If you foresee a change in your financial circumstances, consider whether deferring payment is a sensible option. For more information on money guidance visit
2. Does Klarna have requirements?
You must be 18+, a UK resident with a UK bank account to checkout with Klarna on Kiehls.co.uk. To avoid errors, check your details are entered correctly: name, billing address, phone number, date of birth. Klarna will run a soft-search assessment that will not affect your credit rating. Kiehl’s has no bearing on whether you are accepted by Klarna to use their service.
3. How does Klarna work?
Proceed to checkout with your order basket. Choose Klarna Pay Later or Klarna Pay in 3 Instalments as a payment method. Once your order is confirmed, you’ll receive an email from Klarna with payment instructions to let you know when and how you will need to pay. Please make sure your email is entered correctly and you add Klarna to your safe sender list. Kiehl’s will send your order confirmation and ship your order to you as normal.
4. How do I manage payments with Klarna?
Via Klarna’s App or Klarna.com. To manage payments, amend your account or review your preferred payment methods login to Klarna.com (Private Login) or download the Klarna App on Apple or Google app stores. For help or advice, simply contact Klarna Customer Service.
5. Pay Later in 3
Select ‘Pay Later In 3’ at checkout (minimum spend of £35 required) and your order will be sliced into 3 equal instalments by Klarna. The first payment is collected when the order is shipped. The remaining two payments will be automatically collected in 30 and 60 days by Klarna with no fees.
6. Pay 30 Days Later
Select ‘Pay Later’ at the checkout. Klarna will send you an email to remind you when your payment is due.
7. I've cancelled my order - when will I receive my refund?
If you've cancelled your order before we’ve shipped, then we won't have taken any money for your order. We only take the money for an order once it's been dispatched. You'll receive an updated version of your Klarna invoice within 24 hours of the order being cancelled.
8. I've returned my order - when will I receive my refund?
If you've returned all or part of your order back to us, Klarna will issue you with an updated statement as soon as we process your return. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely. If you have any questions about your Klarna account, please contact Klarna Customer Service.
9. I've paid with Klarna - can I return my order to a store?
Please note that orders paid for with Klarna cannot be returned to a store or counter for refund or exchange. If you would like to return your order, please request an online return.
10. What happens if I don’t pay for my order?
If you do not pay for your order on time by the due date, you shall no longer be able to access Klarna’s payment options for future purchases. For purchases where payments are frequently missed, Klarna may use debt collection agencies to recover your outstanding balance.
WHY CREATE AN ACCOUNT
To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, etc.
The creation of this account will also allow you to benefit fully from services offered by YSL Beauty: parcel tracking, creating a list of your own personal favourite products, viewing past orders, etc.
To receive any news from YSL Beauty, you must tick the box when registering saying that you wish to be contacted by email with future YSL Beauty product news and offers.
All your account information at YSL Beauty will only be used as part of your relationship with YSL Beauty.
information can be changed by you at any time by managing your account online.
It can also be completely removed from our database upon request.
If you haven't found the answer you're looking for, we are more than happy to help! Just Contact Us
DO YOU ACCEPT INTERNATIONAL PAYMENT METHODS?
Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY or US can place orders on this website provided that the SHIP-TO ADDRESS is in the UNITED KINGDOM. We are sorry, at this time we are unable to accept International credit cards from countries not listed above.
You have reached the UK website and although our products are sold worldwide, we are unable to assist with inquiries from outside the United Kingdom. You can only order products from the website in the country in which you reside. Unfortunately we do not offer an international product online mail order service at this time.
WHAT IS THE MAXIMUM QUANTITY AND AMOUNT THAT I CAN ORDER?
The maximum amount of your order cannot exceed £ 500.Additionally, within any 30 day period you may order a maximum of five (5) products that have the same product code. If your order exceeds either of these limits we may not accept it. If you haven't found the answer you're looking for, we are more than happy to help! Just Contact Us
REDEEMING PROMOTIONS AND PROMOTION CODES
If you have a YSL Beauty promotional code, you can let us know below the basket before confirming your order in the input field "Promotional Code".
Once the code is entered, the offer will be directly applied to the amount of your shopping bag. You will see the title of your code in grey in the text box provided for that purpose. If you haven't found the answer you're looking for, we are more than happy to help! Just Contact Us