FAQ

How can I contact customer services?

If you have been in touch with us regarding a complaint and are not satisfied with our proposed resolution, you are entitled to pursue online dispute resolution (“ODR”).You may do this using the electronic complaint form found here.

Contact Us

By phone: For questions regarding the tracking of an order or return: 0800 5870820.

We are available Monday through Friday from 8am to 6pm.

By mail: at the following address:

Internet Returns
Sentinel Drive
Sherwood Business park
Annesley
Notts NG15 0DF

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How can I monitor my order?

Your order will be despatched by DPD.

When your order and payment are validated, YSL Beauty sends an initial e-mail to confirm your order. Then, once your order has been prepared and despatched, you will also receive an order despatch confirmation by e-mail. In this second e-mail, you will find a parcel number. By clicking on the link to the DPD website in this e-mail, and entering the parcel number, you will be able to track your parcel.

Here is a list of the different delivery status:

- Parcel being prepared
- Parcel despatched - Delivery pending
- Parcel awaiting delivery - Addressee informed - Contact carrier
- Parcel awaiting delivery - Contact YSL Beauty customer services
- Parcel awaiting delivery - Contact carrier
- Parcel delivered

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What types of delivery are offered?

Standard delivery - 12pm 16th December

Next Day Delivery – 10am Tuesday 22nd December

RECEIVE FREE STANDARD DELIVERY ON ALL ONLINE ORDERS.

Your order will be processed by the logistics centre located in Nottingham, then dispatched by DPD. Only orders for which the invoice and delivery addresses are in the United Kingdom, except Channel Islands, can be processed. Your order will reach you within 3 - 5 working days, aside from severe weather conditions and exceptional circumstances. Some areas of the UK, such as remote parts of Northern Scotland may take longer. Orders cannot be delivered to the Channel Islands or to a P.O box delivery address.


Next Day Delivery
Next working day*
Saturday Delivery
Saturday after you place your order**

* If order is placed before 12pm on a working day. If order is placed after 12pm or on any non-working day then estimated delivery will be on the second working day.
** If order is placed before 12pm on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday.
† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas an extra working day needs to be taken into account of for these delivery options. For these areas, delivery by the “Next Day Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 12pm on Thursday (which must be a working day).

If you wish to send a gift, choose the products and add them to your basket. When you are on the checkout page, you can select gift wrap. You can then send your order to another recipient. On the page "order summary and checkout", tick "new shipping address" and fill in the fields reserved for the desired delivery address.

Complimentary gift wrap is not available for our Gift Sets as they already come in luxury YSL packaging.

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What methods of payment are offered?

YSL Beauty allows you to pay for your order using secure payment methods.
- online payment by credit/debit card: You can pay for your order using the following cards: Visa, MasterCard: Your card details are encrypted (3 D Secure method), Solo and Switch.

The information regarding the Payments made on www.yslbeauty.co.uk are never known or stored by YSL Beauty, they are transferred using a secure method to our payment partner, Cybersource Internet Payment banking group.

The time between the validation of your order on www.yslbeauty.co.uk and your account being debited is immediate for SOLO et SWITCH, and 7 days for payments by Visa or MasterCard.
For all additional information concerning payment, please contact YSL Beauty customer services by e-mail: contact@yslbeauty.co.uk or by telephone 0800 5870820 (Monday through Friday from 8:00am until 8:00pm).

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How do I use a promotional code?

If you have a YSL Beauty promotional code, you can let us know below the basket before confirming your order in the input field "Promotional Code".

Once the code is entered, the offer will be directly applied to the amount of your shopping bag.
You will see the title of your code in grey in the text box provided for that purpose.

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What is the maximum quantity and amount that I can order?

The maximum amount of your order cannot exceed £ 500.
Additionally, within any 30 day period you may order a maximum of five (5) products that have the same product code.
If your order exceeds either of these limits we may not accept it.

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What is the procedure for returns?

Parcels must be returned by post, with the returns note, to the following address:

Internet Returns
PO Box 10182
NOTTINGHAM
NG15 5DX

You can give notice of cancellation by e-mail to contact@yslbeauty.co.uk for products ordered on www.yslbeauty.co.uk from the day you receive your dispatch confirmation email until expiry of 14 days after the day on which you receive the goods. Your right of cancellation does not apply in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery. If the product(s) received do not comply with your order or if the content of the parcel has been damaged, then return such product(s) in their original form and packaging, complete and accompanied by the returns note. With the exception of non-compliant Products, the cost of returning Product(s) shall be paid by the Purchaser.

It is impossible to exchange or obtain reimbursement for products ordered from this website at a store.

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Why create an account?

To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, etc.

The creation of this account will also allow you to benefit fully from services offered by YSL Beauty: parcel tracking, creating a list of your own personal favourite products, viewing past orders, etc.

To receive any news from YSL Beauty, you must tick the box when registering saying that you wish to be contacted by email with future YSL Beauty product news and offers.

All your account information at YSL Beauty will only be used as part of your relationship with YSL Beauty.

This information can be changed by you at any time by managing your account online.

It can also be completely removed from our database upon request.

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How do I unsubscribe from the newsletter?

You can unsubscribe from the YSL Beauty newsletter with a single click on the link at the bottom of page in the last newsletter you received.
You can also send an email to customer service by writing in the subject line the word "unsubscribe".

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How do I find my username / password?

If you forget your password, go to the "Sign in" and click on "Forgotten password?"
Your password will be sent to your e-mail.

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How can I be informed about Yves Saint Laurent Beauty news?

To receive the YSL Beauty newsletter , simply click on the link at the bottom of the Newsletter site. Then fill in the fields "Email" and click "OK".

You can also do so whilst creating your own account and check "yes" to the question "Would you like to sign up for our newsletter and be notified of our exclusive offers?".
Click "OK" so that your choice is registered.

By becoming a fan of our Facebook page, you can keep up with the latest news and enjoy special offers.

On the website, you can find all sorts of information about the brand, our products and exclusive offers.

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