5. CANCELLING OR RETURNING ORDERS
5.1 You may change your mind about and cancel any order purchased from us online at any time from the date on which we email you to confirm that the order has been dispatched until twenty eighth (28) calendar days after you receive the product. For example: if we provide you with a dispatch confirmation email on 1st January and you receive the product on 10 January, you may cancel at any time between 1st January and the end of the day on 7th February.
5.2 This does not apply to products which:
(a) are not suitable for return due to health protection or hygiene reasons.
(b) become unsealed after delivery (e.g. for perfume, if the sealed packaging has been opened).
(c) have been clearly personalised (such as by being engraved).
(d) by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if goods are faulty or not as described.
Online Returns: To return orders purchased from YSLBeauty.co.uk, you can use our free return service with DPD, within 28 days of the receipt of your order.
Complete our returns form and print the form to have it ready to include inside your returns package.
Follow the link to DPD returns page to access your free returns label via email
Print the returns label you receive to your email address
Drop off your parcel at the nearest DPD drop off point
5.4 If you have received your product before you changed your mind you must return it to us unopened and unsealed without undue delay (and in the meanwhile retain possession of the product and take reasonable care of them) using our online returns form in accordance with our returns policy
5.6 If you fail to return any product the direct cost of recovery of that product by us shall be borne by you. You shall assume all reasonable risks linked to the return of product(s).
Receiving a refund for your orders when you change your mind
5.8 Where the full order is returned undamaged and unused, we will refund any delivery costs you have paid to receive the product from us (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
5.9 We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(a) if you have received your product and decided to return back to us: 28 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
(b) if you have not received the product or you have received it and decided to return to us: 28 days after you inform us of your decision to cancel the Contract.
Returning a product because it has a fault or is not as described
5.10 As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in the Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
5.11 If you have returned the product to us because they are faulty or not as described, we will examine the product as quickly as possible. If the non-compliant nature of the product is confirmed by us, we will refund the price of the product in full, together with any applicable delivery charges
5.12 We will refund you using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is earliest.
